1. Einleitung
- Video 01 – 12 // 22:08
- 01 Allgemeine Hinweise zum ITIL – Foundation Seminar -1:19
- 02 ITIL – Foundation Seminar: ITIL Inhalt und Aufbau – 6:39
- 03 ITIL – Foundation Seminar: Service Lifecycle – 4:45
- 04 ITIL – Foundation Seminar: Definition des Begriffs “Service” – 11:55
- 05 ITIL – Foundation Seminar: Utility & Warranty – 6:28
- 06 ITIL – Foundation Seminar: Service Assets – 2:49
- 07 ITIL – Foundation Seminar: Prozesse im Service Lifecycle – 8:32
- 08 ITIL – Foundation Seminar: Der Prozess – 4:00
- 09 ITIL – Foundation Seminar: Rollen ITSM – 5:54
- 10 ITIL – Foundation Seminar: Funktionen im Service Management – 3:32
- 11 ITIL – Foundation Seminar: Das RACI Modell – 4:46
- 12 ITIL – Foundation Seminar: IT Service Management Erfolgsfaktoren – 9:29
2. Service Design
- Video 13 – 35 // 18:53
- 13 ITIL – Foundation Seminar: Zielsetzung Service Design – 0:57
- 14 ITIL – Foundation Seminar: Prozesse im SD – 1:31
- 15 ITIL – Foundation Seminar: Servicebereitstellungsmodelle – 5:05
- 16 ITIL – Foundation Seminar: 5 Design Aspekte – 7:35
- 17 ITIL – Foundation Seminar: Service Design Package – 1:22
- 18 ITIL – Foundation Seminar: Ziel Service Level Management – 0:58
- 19 ITIL – Foundation Seminar: Service Level Management – 13:42
- 20 ITIL – Foundation Seminar: SLA – Frameworks – 6:29
- 21 ITIL – Foundation Seminar: Ziel Service Catalogue Management – 1:10
- 22 ITIL – Foundation Seminar: Service Catalogue Management – 1:47
- 23 ITIL – Foundation Seminar: Ziel Supplier Management – 0:33
- 24 ITIL – Foundation Seminar: Supplier Management – 5:45
- 25 ITIL – Foundation Seminar: Ziel Availability Management – 1:24
- 26 ITIL – Foundation Seminar: Reaktives & Proaktives Availability Management – 0:45
- 27 ITIL – Foundation Seminar: Availability Management – 10:03
- 28 ITIL – Foundation Seminar: FTA & CFIA – 3:23
- 29 ITIL – Foundation Seminar: Availability Aspekte & Messgrößen – 3:31
- 30 ITIL – Foundation Seminar: Ziel Capacity Management – 0:41
- 31 ITIL – Foundation Seminar: Capacity Management – 11:26
- 32 ITIL – Foundation Seminar: Ziel IT Service Continuity Management – 0:42
- 33 ITIL – Foundation Seminar: IT Service Continuity Management Prozess – 4:59
- 34 ITIL – Foundation Seminar: Ziel Information Security Management – 0:53
- 35 ITIL – Foundation Seminar: Information Security Management – 6:12
