Archiv für Oktober 25th, 2008
Above average effect
The above average effect, also called the Lake Wobegon effect, in service management:
Beyond the more subjective impression of service owner and customer described by the “above average effect” we can find more objective and measurable reasons for this evaluation. What are the potential criteria for the different ratings?
Criteria of service owner:
- SLA’s met
- low operational […]
Posted: Oktober 25th, 2008 unter ITIL, Processes, Soft Sigma, _en.
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