Archiv für März 31st, 2009
How to Manage Service Design Concepts
Service Design concepts from ITIL V3, Six Sigma and other design disciplines are approaches for the same subject but from different views. Sometimes you only need one of these views, sometimes you need them all together.
In other words: Your customer needs new and innovative services, based on best practices with ongoing continual service improvements. […]
Posted: März 31st, 2009 unter ITIL, UML, Processes, Concepts, Six Sigma, _en, Presentation, Service Design, _Download.
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