Archiv für 'ITIL'
How to Manage Service Design Concepts
Service Design concepts from ITIL V3, Six Sigma and other design disciplines are approaches for the same subject but from different views. Sometimes you only need one of these views, sometimes you need them all together.
In other words: Your customer needs new and innovative services, based on best practices with ongoing continual service improvements. […]
Posted: März 31st, 2009 unter ITIL, UML, Processes, Concepts, Six Sigma, _en, Presentation, Service Design, _Download.
Kommentare: keine
Tabbloid - Your Personal Newspaper
Would you like to get a personal newspaper for free? With Tabbloid it’s very easy to configure a set of news feeds you like to integrate in a magazine style printout.
To get started, just add the feeds that you like and customize the e-mail delivery options. You can generate a sample issue to see […]
Posted: Februar 17th, 2009 unter ITIL, Six Sigma, _en, Communication, Service Design.
Kommentare: 1
Service Design
Service design is a multi-disciplinary approach. Three ways to start with service design:
1. ITIL V3 - using best practices
2. Six Sigma - defining and measuring success
3. Design - using creativity from applied arts
My ideas in a first mindmap:
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Posted: Januar 1st, 2009 unter ITIL, Six Sigma, _en, Service Design.
Kommentare: keine
Above average effect
The above average effect, also called the Lake Wobegon effect, in service management:
Beyond the more subjective impression of service owner and customer described by the “above average effect” we can find more objective and measurable reasons for this evaluation. What are the potential criteria for the different ratings?
Criteria of service owner:
- SLA’s met
- low operational […]
Posted: Oktober 25th, 2008 unter ITIL, Processes, Soft Sigma, _en.
Kommentare: keine
An Introductory Overview of ITIL V3
The IT Service Management Forum (itSMF) has published ‘An Introductory Overview of ITIL V3′. Don’t miss it as a good handy reference.
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Posted: Juni 1st, 2008 unter ITIL, _en.
Kommentare: keine
IT Acronyms, Hotlist 2008
1. ITIL - Information Technology Infrastructure Library
2. SOA - Service Oriented Architecture
3. TCO - Total cost of ownership
4. MDM - Master Data Management
5. BI - Business Intelligence
6. CMDB - Configuration Management Database
7. BPM - Business Process Management
More about: Blog TechRepublic
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Posted: April 24th, 2008 unter ITIL, Blogs, Processes, Concepts, Architecture, _en.
Kommentare: keine