Main menu:


.
.
.




Search

About

"Team-Kompetenz" is a personal website published by Edmund Gröpl. I'm a consultant and process architect based in Darmstadt, Germany.

Categories

März 2010
M D M D F S S
« Jan    
1234567
891011121314
15161718192021
22232425262728
293031  

Archive

TopBlogs.de
Blogarama - The Blog Directory


WordPress Blogmap
XING


Blog Directory - Blogged
Blogverzeichnis - Blog Verzeichnis bloggerei.de Seitwert

Archiv für 'Processes'

10 Steps Application Development Process

Steve Marmon from Stanford University discusses the iPhone User Interface guidelines and proposes ten steps for the application development process:
Step 1: Decide what to build / 3:20
Step 2: Visit the app store / 7:53
Step 3: Explore possible solutions / 12:40
Step 4: Sketch / 17:40
Step 5: Build a paper prototype / 23:20
Step 6: Fire up Omnigraffle […]

How to Manage Service Design Concepts

Service Design concepts from ITIL V3, Six Sigma and other design disciplines are approaches for the same subject but from different views. Sometimes you only need one of these views, sometimes you need them all together.
In other words: Your customer needs new and innovative services, based on best practices with ongoing continual service improvements. […]

KPI of the Week #2

Cost of KPI measurement
Periodic costs of measurement of Key Performance Indicators (KPIs) – usually based on the number of FTE involved in gathering and documenting KPIs.
More at KPI Library

addthis_url = ‘http%3A%2F%2Fwww.team-kompetenz.de%2Findex.php%2F2009%2F03%2F27%2Fkpi-of-the-week-2%2F’;
addthis_title = ‘KPI+of+the+Week+%232′;
addthis_pub = ”;

KPI of the Week #1

Cost of managing processes
Periodic costs of managing processes, based on the number of
Full Time Equivalents (FTEs) involved in management functions
for processes.

addthis_url = ‘http%3A%2F%2Fwww.team-kompetenz.de%2Findex.php%2F2009%2F03%2F11%2Fkpi-of-the-week%2F’;
addthis_title = ‘KPI+of+the+Week+%231′;
addthis_pub = ”;

How to learn more about the SCOR-Modell

Here you’ll find two good starting points to learn more about the “Supply Chain Operation Reference-Modell (SCOR)”:
- SCOR-Modell
- Supply Chain Council

addthis_url = ‘http%3A%2F%2Fwww.team-kompetenz.de%2Findex.php%2F2009%2F02%2F02%2Fhow-to-learn-more-about-the-scor-modell%2F’;
addthis_title = ‘How+to+learn+more+about+the+SCOR-Modell’;
addthis_pub = ”;

Above average effect

The above average effect, also called the Lake Wobegon effect, in service management:

Beyond the more subjective impression of service owner and customer described by the “above average effect” we can find more objective and measurable reasons for this evaluation. What are the potential criteria for the different ratings?
Criteria of service owner:
- SLA’s met
- low operational […]