Archiv für 'Service Design'
SOA Principles of Service Design
As a supplement for the new book SOA Principles of Service Design a poster about SOA Principles can be downloaded for free here: SOA Principles Poster.
With more than 600 pages this book could be described as an encyclopedia of service design.
[via enterprisey]
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Posted: Februar 2nd, 2009 unter Books, Architecture, _en, Service Design.
Kommentare: keine
Service Design
Service design is a multi-disciplinary approach. Three ways to start with service design:
1. ITIL V3 - using best practices
2. Six Sigma - defining and measuring success
3. Design - using creativity from applied arts
My ideas in a first mindmap:
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Posted: Januar 1st, 2009 unter ITIL, Six Sigma, _en, Service Design.
Kommentare: keine
ITIL V3 - Wer lesen kann, ist im Vorteil.
1. Service Strategies (SS), 264 Seiten
2. Service Design (SD), 334 Seiten
3. Service Transition (ST), 261 Seiten
4. Service Operations (SO), 263 Seiten
5. Continual Service Improvement (CSI), 221 Seiten
6. Itil Service Lifecycle (Official Introduction), 150 Seiten.
Oder direkt vorbestellen über:
- van Haren
- OGC
Je früher je besser, 1493 Seiten wollen schließlich auch gelesen werden.
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Posted: Mai 14th, 2007 unter ITIL, Books, Service Design.
Kommentare: keine