Team-Kompetenz

Guter Rat ist wie Schnee, je leiser er fällt,
desto länger bleibt er liegen.
- Sprichwort aus Finnland -

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It’s obvious that Six Sigma has strong influence on the processes of a company. Amongst others it causes change in the workload of resources involved in the improved process flow; this not only for the workers but also for the management. Some examples:
Reduction of management escalations caused by:

poor quality
out of time deliveries
overrun in projects
top level […]

The above average effect, also called the Lake Wobegon effect, in service management:

Beyond the more subjective impression of service owner and customer described by the “above average effect” we can find more objective and measurable reasons for this evaluation. What are the potential criteria for the different ratings?
Criteria of service owner:
- SLA’s met
- low operational […]

As a black belt you need to improve your communication skills. Don’t talk about problems, talk about improvements. Sometimes it is hard to find the right words to convince your champion or process owner. Don’t use the words “I’ll kill you!”, let them explain their own ideas. You can start your communication training everywhere, even […]

You want to apply the legendary Six Sigma quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture? What you need is well designed communication strategy.

The same stuff now available in english. ;-)

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High resolution: hessi-themovie.de in three languages (de, en, fr). Recommended book: Gewaltfreie Kommunikation

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